Simply put, we highly recommend finding a different host. That said, Page.ly is a managed WordPress hosting solution that doesn’t necessarily stand out from the rest of the crowd. Their site indicates that everyone else in the industry is following their lead, and while this may be true, just because you’re the first at something, doesn’t make you the best.
• Speed: 3
• Reliability / Customer Service: 2
• Price: 4
• Features: 3
There are four different plans, ranging from $24/month to $149/month, where the $149/month plan gives you 500,000 monthly page views and four pro features, such as: dedicated IP, CDN, WordPress Multi-Site support, and Enterprise DNS. Lesser plans include fewer “pro features” which means they end up costing more in the end, because competitors offer these features in their plans at no additional cost. Enterprise plans are available that include all 10 pro features, but these are priced on a case-by-case basis.
Page.ly offers nightly backups of all databases, plugins, and themes, so if anything goes wrong, you can get your website restored to its most recent fully functional point. You’ll also get automatic updates of all WordPress core files, and your site will be optimized for speed. They offer all the basic features you’d expect from a managed WordPress host.
Customer service takes a business far, and can often make the difference between keeping a customer and sending them to a competitor. Companies with superior customer service have customers often willing to pay more for the service for the reassurance that they will be taken care of when they need to be.
That said, when we evaluated the service, we experienced several negative customer service incidents including unresponsive support, plugins on our site being removed without notice, changing of themes without our permission, removal of paid FTP access, intermittent downtimes due to “network upgrades” lasting several weeks, and very negative interactions including insults from the CEO of the company Joshua Strebel when asking for assistance.
To make sure our experience wasn’t an isolated incident we talked with 9 WordPress consultants and developers, of the 9 I talked to personally 6 of which had used Page.ly. Of the 6 who had experience with Page.ly, 4 had negative experiences with Page.ly, 1 was neutral, and 1 was positive.
All of this evidence of negative experiences with Page.ly forces us to firmly recommend that you choose a different web host.
While Page.ly offers managed WordPress hosting, they certainly aren’t the best in terms of price or features.